NCS Sales, Warranty Terms & Conditions
Warranty is back to base and the period is of 12 months and starts from the date of purchase i.e. when the item was first purchased from NCS.
Items brought at our premises without the original invoice issued by NCS are not accepted.
The guarantee applies only to the original purchaser and is not transferable to third parties.
Items purchased from other retail shops or online stores must be returned from where you purchased them.
Products under warranty have to be properly tested by client before they are brought back at our premises.
The failure description of the product must be clearly indicated preferably in writing.
A minimum of 4 working days is applicable for any item returned back in order to be checked and tested.
We are not obliged to pick any items as returns from the clients premises.
Laptops sold with International Warranty normally take a number of days/weeks in order to be repaired, as these must be taken to their authorised service centre and it is their service centre’s responsibility on how much time is required for repair.
Item/s which are brought in as returns and are not picked up by the client within a period of one month after the client has been informed that the item/s are ready to be collected, the item/s will become property of NCS.
Strictly no refunds will be given for items which are still new, or in good working condition.
An inspection charge of 20euro+vat per hour is charged on items brought back for repair but are found to be working well.
Software, operating systems and other software applications are not under warranty.
We are not responsible for any deletion of files or for any installed software/applications.
It is very important that before handing any items the appropriate backup would have been made by the client.
In case of refund, a credit note will be issued according to the current product market value and usage.
Power faults and power surges are not under warranty.
Hardware is replaced only if the fault is beyond repair.
Carelessness, viruses, misuse and rust are not under warranty.
For the tft monitors dead pixels, kindly refer to the manufacturer’s policies.
Pictures and photos shown on the website or on any promotional material are for reference only.
Battery warranty is of six months from date of NCS invoice. (this refer to batteries found in tablets, laptops, cameras, speakers and gamepads plus any other item that include batteries)
Warranty is void for Notebooks & Tablets that are opened, modified or upgraded without our written consent.
For orders over €50+vat, the delivery is Free of Charge.
Orders below €50+vat are expected to be picked from our premises.
Goods remain property of NCS (New Computer School) until fully paid.